SHIPPING

Please allow between 2-3 weeks for dispatch when ordering our pieces. Most of the pieces will be hand-dyed and sewn for you ones orders are received. If you need your order quicker, please write a note in the order or get in contact with us.

For any questions and notes, send a message via email or instagram.

Germany standard 3-5 days: 4,50€
Germany express 1-2 days: 7,50€

Europe standard tracked 3–5 days: 10,00€

UK standard 5-7 days: 10,00€ * (without tracking with DHL)
UK tracked 5-7 days: 20 € (with tracking)

Rest of world standard tracked 5–10 days: 18€ *

*DHL is not offering tracking anymore for a low price to the UK. If you want your parcel tracked, please choose tracked. Please note international customers are liable to pay customs and duty charges. Check your local rates before your order to avoid unexpected charges.

 

RETURNS

For hygienic reasons we can’t accept returns for any underwear, like bodies, briefs and thongs.

You can return or exchange bras, leggings, tops, skirts within 14 days of receipt reusing the original packaging. Return shipping costs are the customers’ responsibility. The refund will be transferred once the item has been returned. Any returns outside of Germany should be send tracked.

Non underwear items can also be exchanged for a different colour and/or size. Once the item has been returned and received the exchange will be shipped. Exchange shipping costs are the customers’ responsibility.

For any return enquiries please email us at info@orelselabel.com